Frequently Asked Questions
1. Ostrich meat for eating? Is it good for you?
Yes! Ostrich meat is one of the healthiest red meats. It is delicious, tender, very lean and environmentally sustainable. Ostrich meat is virtually fat free and has higher levels of iron and lower levels of cholesterol than other red meats. Ostrich meat is a great option for consumers who have had digestibility or high cholesterol issues in the past or just like to enjoy quality red meat. Just give it a try!
2. What does Ostrich meat taste like?
Ostrich meat is most often compared to premium beef or venison. Taste is very subjective however most people agree that ostrich meat is very similar in taste to mild beef.
3. Are your products free range?
Yes we provide large areas for the breeders and grower birds to roam and graze our good quality pastures.
4. Are you currently experiencing shipping delays due to Covid?
Covid has and continues to present some challenges. As they occur our team continues to work to solve each one. However if concerned please contact us directly to discuss your requirements and timelines.
5. Can I cancel my order after it has been placed?
Please contact as immediately if this is the case. We work quickly to ensure orders are packed and shipped as soon as possible. We cannot guarantee your cancellation will be applied however we will do our best.
6. What currency are your prices in?
All our prices on our website are listed in Australian Dollars (AUD).
7. What payment methods do you accept?
We accept Visa and MasterCard as valid payments on our website. Feel free to contact us to check on other preferred payment options.
8. Can I return a product?
All our products have different policies as our range includes perishables. Manufactured goods have manufacturer’s warranty on all workmanship. It is recommended to carefully select your order and if in doubt contact our team prior to purchasing and in the event of a problem with any delivery contact our team immediately on receipt.
9. How do I contact you?
You can contact us by either filling out an enquiry form on this website under the enquiry tab or contacting us by phone at the farmshop +61352672001.
10. Where are you located?
Hastings Ostrich Farms and The Vault are located in Winchelsea, Victoria, Australia.
11. Do you have a store front where I can view the products in person?
Yes! We have a store located at 30 Main Street Winchelsea, Victoria. Our opening hours vary due to seasons. Contact us as we will also open by appointment wherever possible. Please find these times on our Facebook page ‘The Vault – Hastings Ostrich Farms.
12. Why does ostrich leather have bumps? Is this on all products?
The bumps on ostrich leather are called the quill follicles. This is where the feathers grow. All ostrich body skin has the quills which add to its unique appearance.
13. Is Ostrich leather durable?
Ostrich leather is one of the strongest commercial leathers in the world behind Kangaroo. Ostrich leather contains natural oils. These oils prevent cracking and stiffness making the leather last longer while it has a very high tensile strength. Ostrich is known as the Rolls Royce of leathers.
14. Is any product sourced from wild birds?
Absolutely Not! All our birds are domesticated farmed stock resulting from a careful selective breeding program to preserve the best breeds and livestock possible. Our farming techniques and breeding program are an important contributor to preserving this species in Australia.
15. Do Ostrich make good pets?
Yes they do. However you must be aware that the male birds as they mature will become territorial and can become dangerous. So females are the preferred option.